ServiceNow is a company used by top 500 companies in IT and business operations. This SaaS based platform is growing widely due to its features it offers. With the growing need for digital applications and automation, this platform is a pioneer in ITSM and enterprise service management.
In this blog, we will learn about ServiceNow developers in detail and also learn how to become one this year.Â
Who is a ServiceNow Developer?
A ServiceNow Developer is a software development personnel specialising in the ServiceNow platform. This software development role focuses on designing, developing, and implementing solutions on this platform which is widely used for IT services and management, automation, business process automation, and more.Â
They work on developing custom applications on the platform along with workflow automation and integration of various tools onboard such as Jira, SAP, Azure, and more. They also help in maintaining, updating and optimising existing systems and applications.
About ServiceNow Platform
ServiceNow is a software company which helps organisations of every size and field to integrate AI with ease. ServiceNow AI can do the monotonous work for people which will help you save your resources for other major operations.Â
You can transform your business with workflow automation, built in AI tools, Agentic AI, Generative AI, coding assist and more. ServiceNow is trusted by top multinational companies like Nvidia, Deloitte, KPMG, Accenture, IBM, and more. ServiceNow is a big team of over 26500 and more employees with over $10.65 billion revenue in FY24.Â
What Does ServiceNow Developer Do?
A ServiceNow Developer is a professional who develops efficient software solutions and helps in the automation of processes to create a more effective and organised environment. They design, build, and maintain applications and workflows on the ServiceNow platform.
- They build custom applications using ServiceNow app engine and studio tools.
- ServiceNow Developers design and implement automated workflows for IT, HR, Finance, or operations.
- They also write server side and client side scripts using Javascript and Glide API.
- They configure tables, fields, UI policies, forms, business rules, and ACLs.
- ServiceNow connects with other platforms using REST/SOAP like Jira, Slack, SAP, and more.
- They can use automated test framework and manually debug issues in script applications.
- ServiceNow developers create KPIs, dashboards, reports performance and service metrics.
- They maintain technical documentation for applications with access controls to secure data and services.
For example, let us consider a self service portal for employees to request IT help. You can create a custom workflow for expense reporting. They can integrate serviceNow with an active directory for user provisioning.
Read More: 10 Best Web Development Company in 2025
Roles & Responsibilities of ServiceNow Developer
Let us understand some major roles of ServiceNow developers at the company.
- They are responsible for application development where they create custom applications and modules using the ServiceNow engine.
- They must set up the use flow designer and workflow editor to automate business processes. They must create a dynamic and user friendly catalogue.
- They also need to build and integrate the APIs to external systems such as AD, Jira, Azure, and more. They manage MID servers for integration with applications.
- ServiceNow developers also generate customized reports, KPIs for real time dashboards for stakeholders and other teams.
- They need to ensure complete security with proper authentication for every role in the system.
- They can use Automated Test Framework (ATF) for testing and performance along with proper documentation.
- Also, bug fixes, upgrades, collaborations, communication are all parts of the ServiceNow developer team.Â
Skills Required for ServiceNow Developer Role
Let us now get familiar with some of the major skills along with the qualifications that can help you get selected during the selection rounds.
1. Technical Skills
Bag some of the top technical skills for ServiceNow developer such as Javascript, REST, SOAP APIs, HTML, CSS, Angular, SQL, and other concepts.Â
2. ServiceNow Relevant Skills
Get familiar with the ServiceNow modules, scripting, flow designer, service portal development, serviceNow studio, source control, performance analytics and reporting.
3. Development Skills
Must be familiar with top development methodologies such as Agile Methodologies along with Git based version control. Also, CI/CD is an important toll to implement continuous integration and delivery with no mid range issues.Â
4. Soft Skills
You might need some communication and collaboration skills for better problem solving, logical thinking, team collaboration, time management, and more.
ServiceNow Developer: How Much Does A ServiceNow Developer Make?
Nowadays with the growing advent of artificial technologies companies are now integrating automation to achieve their specific goals such as increasing efficiency, and productivity of the organisation. ServiceNow must have both technical as well as project management skills.
Jobs in this field are growing faster with more job openings open for computer science and technology roles. The average annual salary of a serviceNow developer is in the range of INR 5 Lakhs per annum to INR 30 Lakhs per annum and more.Â
They must formulate and implement quality assurance methods to execute unit testing, regression, and user acceptance testing (UAT). Also, they analyse, troubleshoot, report issues and determine the IT best practices with existing methods. They design and develop configuration and ensure the functionality of these features.Â
Difference Between ServiceNow Developer General DeveloperÂ
There are huge differences between a serviceNow developer and a general software developer. Let us know some major differences below.
| ServiceNow Developer | General Developer |
| The serviceNow developer works on the ServiceNow platform. | General software developers can work on any platform. |
| They focus on serviceNow tools, modules and workflows. | They focus on making general software system. |
| Their main objective is to customize serviceNow modules and automate workflows. | They just need to build a complete software application from scratch. |
| It is built for HR, CRM and ITSM services needs. | They cover various needs of application requirements for users. |
| The deployment is on a cloud platform i,e. ServiceNow | The deployment can be on any platform such as web servers, app store, containers, etc. |
| The learning curve can be complex at starting | The learning curve depends on what is chosen whether it is standard and well documented tools or not. |
| It is used in IT, Enterprise, telecom, healthcare, banking, and more. | It is used in startups, e-commerce, technical companies, enterprises, gaming, and more. |
| The customization can be carried out within the ServiceNow ecosystem. | The customisation or modification can be carried out from scratch. |
How to Become A ServiceNow Developer Step by Step Guide?
You can become a ServiceNow Developer easily by learning the working and knowledge of this platform. If you are someone with a background in Computer Science, Software engineering, or related field then you can easily find a rewarding career as a ServiceNow developer. Let us take you through a step by step guide of how to become a ServiceNow developer below.
1. Earn Relevant Degree or CertificationÂ
The first step starts with you having a valid degree in Computer Science or related field. You can also enroll in a certification course to get fundamental knowledge, hands on learning and more.Â
These certifications and degrees will help you standout from the rest of candidates while applying for the ServiceNow developer role. You can gain experience through short term certification courses, bootcamps, skills validation, and more. Get real world experience to develop job ready skills and stay ready for the interview round.
2. Master a Programming Language
Now it is important to learn a high level programming language like Java, Python, C++, HTML, CSS, Javascript or more for managing the workflow of ServiceNow.
Coding is the base of ServiceNow developer position and hence you must develop your skills in making faster logics and optimised coding solutions for real world problems.
3. Learn Project Management
Get familiar with how to manage different projects, modules, and collaboration inside the ServiceNow platform. You can learn this using Agile scrum methodologies.Â
4. Learn Cloud ComputingÂ
Get familiar with the cloud computing technologies and its different aspects such as PaaS, SaaS, and more. Learn how to build applications and deploy them on platforms like Azure, AWS, and more.
5. Gain Practical ExperienceÂ
It is important to add some real world projects in your portfolio related to ServiceNow development. You can also contribute to open source projects to strengthen your portfolio.Â
6. Industry Recognised Certification
Improve your chances of getting an internship or full time opportunities with industry recognised certification from a reputed institute.Â
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ServiceNow Developer FAQs
Q1. Who are ServiceNow developers?
Ans: A ServiceNow Developer is a software development personnel specialising in the ServiceNow platform. This software development role focuses on designing, developing, and implementing solutions on this platform.
Q2. What is the qualification of serviceNow developers?
Ans: A bachelor degree in computer science, software development, information technology or related field with a recognised university can become a serviceNow developer.
Q3. What is the salary of ServiceNow developers?
Ans: The ServiceNow Developer salary can range between INR 3 to 8 Lakhs per year for a fresher or beginner starting new in this field i,e. Entry level position.
Q4. How do I become a Servicenow developer?
Ans: You can become a ServiceNow developer by gaining relevant degrees in Computer Science or related programming knowledge, hands on learning skills, and more.
Q5. Is coding required in ServiceNow?
Ans: For a developer position coding with a high level programming like Python, Javascript, Java, and more is important. Gain mastery of high level programming languages.
