IT operations or IT Ops is the process of implementing, managing, delivering and supporting IT services within an organisation. IT operations consist of various work such as handling hardware, software, networks, security, recovery and other crucial functionalities.
IT operations ensures that every functionality in the IT department is running efficiently and securely. In this article, let us know the importance of IT operations within an organisation.
What is IT Operations?
An IT operation is a method of organising various IT services such as network administration, infrastructure management, device management, threat mitigation, and more.
The main role of IT operations is to ensure that every IT system and infrastructure is working as planned within an organisation.
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ITOps Key Takeaways
- IT operations is the core functionality of the IT department which keeps the department running.
- They are responsible for organising, optimising and managing resources and ensuring optimal performance.
- In recent years, AI is taking over ITOps where most of the IT tasks are increasingly taken by the AI tools and softwares giving rise to a new field of IT operations, known as AIOps.
Significance of IT Operations In Businesses
Every important sector whether retail, healthcare, telecommunications, digital, finance or other rely for their business on access to infrastructures, applications and tools for seamless customer experiences. This requires consistent performance from IT service providers and infrastructure, data, networks and other services.
Any unexpected outage in the services can block the and impact business operations. The primary objective of the ITOps is to ensure smooth and uninterrupted running of IT services within the organisation.
When there is a fault in a device power button or network is not working then you look for an expert in ITOps who can manage to fix the fault and resume everything as it was. These blockages can disrupt the normal working of a business and impact productivity if left unattended.
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Roles and Responsibilities of IT Operations
IT operations lookout for various services and ensure the smooth running of business operations. Let us know some of the important roles of ITOps in businesses.
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- Optimise IT Infrastructure: IT operations ensures the working and performance of IT services and applications within the organisation. They manage workloads, ensure optimal performance, documentation, upgrades and more to ensure working of hardware and IT services.
- Managing Resources: IT operations ensures working of network, applications, software, etc. They implement various methods to ensure timely delivery and reliable services. They also implement public, private or hybrid cloud environments, network security, firewalls and other IT infrastructure services.
- Security Management: IT Operation experts possess advanced tools and knowledge to handle any security breach within an organisation. They escalate root cause analysis and minimise any greater impact of security breach or unauthorised access in the system. The DevOps ensures clear communication of the IT team between development and product teams to strengthen security terms.
- Event and Incident Management: ITOps experts are well trained to handle any unpredicted failure. These experts can eliminate any chaos during any power failure, hardware, or network failure. The ITOps team also takes lessons by documenting the steps to follow the next time.
- Service Desk Support: The IT team offers various services via a service desk where you can create a ticket and raise any queries by entering the required details. The ITOps team also handles the help desk and ticketing system addressing the root cause of IT related problems.
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Benefits of IT Operations in Organization Working
IT operations are like the backbone of an organisation which you will hardly notice when everything is running smoothly. The Responsibilities of IT operations are mentioned below.
Ensure Workflow
With proper IT operations in place all major services within an organisation keep running smoothly. IT operations ensure least downtime which may harm the productivity of the workplace within an organisation.
Improve Efficiency
IT operations is a major contributor in finding any bottlenecks or inefficiencies within major processes within an organisation. When every important process such as device management, network, threats are kept in check it automatically improves the efficiency of processes working inside an organisation.
ITOps help automate routine and repetitive tasks, streamline workflows and organise priority tasks for employees. Automated monitoring and management of IT systems reduce downtime and ensure all the critical functionings are working and available.
Enhanced Security and Compliance
IT operations implement advanced security protocols, prevent any unauthorised access, remove vulnerabilities, and protect data and assets within an organisation. Regular audits and compliance checks are carried out to ensure adherence to the industry regulations.
Enhanced Productivity
IT operations ensure that every aspect of businesses run smoothly without disruption. Jira Software implements various services within an organisation. Get competitive management and ensure effective utilisation of humans and technical resources available in the organisation.
Suppose a specific task requires an employee size of 100 employees for an hour. You can manage the free and working time of your employees in the Jira service management tool and distribute the resource as needed. This will ensure a smooth workflow and availability for important tasks within an organisation.
Improved Customer Experience
No unexpected outage and failure affect customer satisfactions and interactions. With reliable IT infrastructure, quick and responsive customer service ensures an overall pleasant experience.
Disaster Recovery Planning
IT operations also include implementing backups solutions and disaster recovery plans to ensure availability of data and applications even during crises.
Risks in IT Operations Management
There are various risk factors in IT Operations which must be carefully monitored and resolved at the earliest.
- Insider Threats: These threats might be injected in the system by the people who are associated with the organisation having access to company’s assets, databases and properties. They might steal sensitive information.
- Phishing Attacks: These attacks generally try to steal credentials or important information through use of masks and social engineering medium. You might receive an email claiming to be from a trusted organisation having the same theme, texts, contents compelling you to share the sensitive information.
- DDoS Attack: This is a total denial of service attack where hackers attack the servers, website or network of an organisation and generate a heavy number of requests which results in failure of the server to entertain any request.
- Ransomware: In this attack hackers take control of the computer where users can no longer access the data and information on the device. They demand payment or transactions in the form of ransomware to regain access to their information on the device. Payment is generally initiated through cryptocurrency to stay their identity hidden and safe.
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IT Operations FAQs
What is an IT Operation?
An IT operation is the collection of services in the backend of an organisation which ensures the smooth workflow of applications, network, security, and eliminates any downtime.
Why is IT Operation management important?
IT operation management ensures that every infrastructure within an organisation is maintained and managed properly. For instance, in the healthcare sector IT operations ensure the proper health delivery instruments on time.
What is the meaning of IT operations?
IT operations or ITOps ensures the operations within the organisations such as development, management, maintenance, support, security are working smoothly without any unwanted interruptions.
What is the objective of IT Operations?
The main objective of IT operations is to regularly monitor various IT services within an organisation and resolve any failure that occurs during the operations. It include services like hardware, software, network, security, backup, connectivity and more.
